The service that we had from Sims and Jones was outstanding. Everything was done professionally but with compassion. Nothing was too much trouble. They made a difficult time very much easier than it might have been.
Please accept our heartfelt thanks for the exceptional service you and Matthew provided.
The family were touched by the high standard of personal care and attention and it truly meant so much. The personal touch is so important and you provided exactly that.
The Order of Service booklets were so professional and overall organisation perfect.
Both the Chapel and Crem services were conducted exactly how we and Mam wanted. Both provided the send off she deserved. It really was a special day for a special person.
On behalf of the family, a genuine and sincere thank you.
A family run business that I would not hesitate to recommend.
Matthew, Gareth and his team gave a first class service throughout this difficult time. They provided courteous advice, suggestions and support to tailor the day to the exact requirements of my sister-in-law and her family, nothing was too much trouble. Every detail was planned meticulously and we were kept in touch throughout the process, which was a great source of comfort.
On the day, all involved were dignified, professional and immaculately presented and all the plans were put into place with quiet efficiency. All the family wish to thank them for their exemplary service and helping to make it a day of reflection and happy memories.
Mr Simon Francis, Gorseinon
Dear Matthew and all at Sims and Jones,
Just a short note from our family to express our gratitude for helping us through a very difficult time.
The death of a loved one is the most painful event, but after contacting your company, it became so much easier, you listened to all our ideas over the funeral with such patience, compassion and understanding, assisting us with suggestions and options. We were grateful for you co-ordinating ever aspect of the service. It was a dignified caring and thoughtful day from start to finish and we will be forever grateful.
The White family.
Dear Gareth and Matthew,
I just wanted to take the time to thank you on behalf of my family and I for the manner in which you handled my fathers funeral. I can honestly say that the support and care you took made a huge difference and it was a great comfort for us to know that Dad was in your care throughout. Having never had to make arrangements of this kind before it was a daunting task to say the least, but you were there every step of the way and your attention to detail was amazing and enabled us to give Dad the send off we felt he deserved. Your experience in this field is evident as the wide range of contacts you have allowed us to build a bespoke service that suited Dad perfectly. Nothing was too much trouble or it seemed beyond your capabilities.
Thank you again.
Mr Andy Goodall – Pontarddulais.
Dear Sims & Jones Independent Funeral Directors,
I would like to take this opportunity to thank you most sincerely for the way you handled the funeral arrangements for my mother in law.
The whole process from initial contact to the internment was conducted with the utmost professionalism but also with that personal touch that is so important at these difficult times. The attention to detail and your expert knowledge made us feel confident and at ease knowing that the funeral would be conducted as we had requested. The work you did behind the scenes eased the burden on my wife so that she could concentrate on grieving for her mother rather than worrying about the funeral. and other associated matters.
Please pass on my special thanks to Gareth and Matthew who made us feel that nothing was too much trouble.
“Dear Gareth and Matthew,
I would like to thank both of you on behalf of myself, my sister Bev and brother Steve for arranging our dad’s funeral. From the time that you arrived on that awful night on 29th February to the day of the funeral on 21st March, you have been supportive, respectful and helped us through a very difficult time.
This is your business I know, and it’s what you do but you made everything seem very personal to us and our dad, and arranging for Kevin John’s to conduct the service meant that dad was in very good hands.
We hope that we can share a bottle of wine with you in the not too distant future in happier times!
Thanks once again,
Beverly, Steve and Louise”
“Sims & Jones Independent Funeral Directors – Matthew Sims
Matthew Sims is one of the unique and talented team of people who work at and offer a very personalised service. He possesses the combination of high professionalism, efficiency and respect, coupled with unequalled friendliness, warmth and compassion.
There is no doubt from my fairly wide experience of funeral Directors in the Cardiff/Swansea area that Matthew rates among one of the highest , not only in the way in which he takes the greatest care of every detail where nothing is too much trouble and nothing left to chance which results in a first class service, tailored to family needs and wishes.
He also possesses a fine musical ability and is able to assist with any additional musical requirements that a bereaved family may require . I cannot speak highly enough of Matthew and would be happy to recommend without hesitation or doubt.”
Revd. Malcolm C G Lane JP ACIB
“In November of last year I lost my dad Allan. Whilst dad had battled ill health for a number of years he passed away quite suddenly. Whilst grief means that you don’t want to do anything you know you have to do many things. Sims and Jones were outstanding, professional, sympathetic and considerate. They informed us of everything we had to do in the difficult days that led up to the funeral and helped ensure that we were able to celebrate dad’s life in the way that mam wanted. Thank you Sims and Jones for that support.”
Kevin Johns – Loughor.
“They say that every cloud has a silver lining and I must agree. During some of the darkest days of my life, my silver lining came in the form of Matthew Sims, who I contacted to organise the funerals of two very dear members of my family who died cruelly close together. Matthew handled all the arrangements with the utmost warmth and sensitivity. He put 100% effort into ensuring that our wishes were respected and his kindness and personal input softened the experience and gave myself and my family great comfort. His knowledge and experience helped and guided us through a very difficult time and I will be forever grateful to him. He provided a thoroughly professional and efficient service and I have absolutely no hesitation in recommending his firm to you and wish him and the team success for the future.”
Mrs J Sainsbury – Cardiff.
“At the end of April 2015 I lost my beloved wife, Marion, who did not survive a heart operation at Morriston Hospital.
After 65 years of blissful marriage, the loss was almost unbearable and were it not for the support of my children, and the undertakers I had chosen to help me, I do not know how I would have managed.
Sims & Jones Undertakers of Bonymaen, came to my immediate aid, professionally, and with great understanding, undertook everything that had to be done to ensure my beloveds Cremation and the arrangements of her memorial stone, at the crematorium, all at a very reasonable cost.
I would not hesitate to recommend this company to anyone in need of funereal services which can be provided in English or Welsh.”
Dr. I. J. S. – Mayals, Swansea
“I have recently experienced a difficult time following the passing of my Dad and more recently my Mum. On both occasions, Sims and Jones Funeral Directors were very helpful and supportive. They made such a difficult time a little easier, and went out of their way to ensue everything was as the family wanted. I would recommend Sims and Jones as an honest and compassionate company. Thank you all very much”
Jonathan Roberts – Fforestfach.